Frequently Asked Questions (FAQ)
Welcome to the Curaçao eGaming FAQ page! Here, you’ll find answers to the most common questions about our licensing process, regulatory framework, and services. Whether you're a new operator or an established business, this page is designed to provide clarity and assist you every step of the way.
About Curacao eGaming License
Curaçao eGaming provides a single license system that covers all iGaming activities, including casino games, sports betting, lotteries, and poker. Operators can choose between a master license (for direct operation and sublicensing) or a sublicense (ideal for startups and operators without sublicensing needs).
Yes, Curaçao eGaming licenses are widely recognized in the online gaming industry, providing access to international markets. However, operators should check the specific regulatory requirements of their target jurisdictions to ensure compliance.
Licenses are valid indefinitely as long as annual fees are paid, and compliance standards are maintained.
It covers all online gaming activities, such as:
- Casino games (slots, table games, etc.).
- Sports betting and eSports.
- Lotteries and bingo.
- Skill-based games, like poker.
- RNG-based and live dealer games.
Application Process
You can start the application process by contacting us directly. Our process involves:
- Registering a local entity in Curaçao.
- Submitting required documents, including a business plan, identity verification, and platform technical specifications.
- Undergoing a compliance and technical audit.
The entire process typically takes 4 to 8 weeks, depending on the completeness of your documentation and the complexity of your operations.
Key documents include:
- A detailed business plan.
- Proof of identity and address for stakeholders.
- Local company registration certificate.
- Technical details of your gaming platform.
Yes, the license allows global operations. However, operators must adhere to the regulatory requirements of their target countries.
Fees and Payment Options
The costs include:
- A one-time application fee.
- An annual licensing fee.
- Additional costs for local company registration, compliance audits, and optional services like server hosting.
Yes, we offer flexible payment plans for annual licensing fees to help operators manage their costs effectively.
We accept:
- Bank transfers.
- Credit/debit cards.
- Cryptocurrency (e.g., Bitcoin, Ethereum).
- Local company registration certificate.
- Technical details of your gaming platform.
Compliance and Regulation
Operators must:
- Ensure fair play using certified RNG systems.
- Implement KYC (Know Your Customer) and AML (Anti-Money Laundering) policies.
- Provide self-exclusion and responsible gaming tools.
Regular audits are conducted annually or as needed to ensure operators remain compliant with Curaçao’s regulatory standards.
Non-compliance may result in:
- Fines or warnings.
- Temporary suspension of your license.
- Revocation of your license for severe violations.
Responsible Gaming
Operators are required to:
- Provide self-exclusion tools and deposit/wagering limits.
- Offer resources and links to problem gambling support organizations.
- Prohibit underage gambling through strict age verification systems.
We provide guidelines, resources, and partnerships with global organizations to help operators create a safe gaming environment.
Technical Requirements
Yes, your platform must meet Curaçao’s standards for security, reliability, and fairness. This includes:
- Secure payment gateways.
- Certified RNG systems.
- Anti-fraud measures to protect players.
While it is not mandatory, hosting servers in Curaçao is recommended for better compliance and reduced latency for regional players.
Taxation and Financial Benefits
Curaçao offers a highly favorable tax regime, including:
- A 2% corporate tax rate for offshore activities.
- No VAT or sales tax on gaming revenues generated outside Curaçao.
- Simplified tax reporting processes.
Operators are required to pay annual licensing fees and any applicable local service charges, depending on the scope of their operations.
Support and Assistance
Yes, we offer ongoing support, including compliance updates, regulatory guidance, and assistance with audits.
You can reach us through our Contact Us page or via email and phone. Our team is ready to assist with any questions or concerns.
Have More Questions?
If your question isn’t listed here, feel free to reach out! Our team is dedicated to providing the information and support you need to succeed in the online gaming industry.